Pearson VUE
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Technical Support 
 
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Pearson VUE is a member of the Customer Contact Association (CCA), the leading independent authority on contact centre strategies and operations and has recently been accredited by the Customer Service Excellence award.

The Pearson VUE Customer Service Centre (CSC) is staffed by over 120 employees. All Customer Service Representatives receive regular client training and are able to offer support in English, German, French and Spanish. All calls are recorded for quality and training purposes with feedback provided to staff on a regular basis.

To help deal with your technical issues as quickly as possible Pearson VUE has a number of support solutions...

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Phone
We have technical phone support available 24 hours a day, 7 days a week throughout the world. Staff members are available by telephone during business hours and by pager at other times.

You can contact the general support number for the Europe, Middle East and Africa region by calling +44 161 855 7459.

Alternatively, click on the following link: https://vss.pearsonvue.com/VSSUtilities/VSSContact.cfm and look for the number associated with your country.

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Online
When your test centre in activated, you will be issued with login details to our VUE Support Services website (VSS). Here, you will be able to access a real-time reporting section where you can log any technical queries you may have: https://vss.pearsonvue.com.

It will also provide you with test centre performance data, exam deliveries statistics, financial summaries, a breakdown of scores overall, specified demographic data and much more.

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Email
pvsupportdesk@pearson.com.

Please note: by default, all emails sent to the above email address are routed to the Americas support desk. Therefore, if your test centre is located in the Europe, Middle East and Africa or Asia Pacific regions, it might take a day (or more if it is close to the weekend) because of the time differences.

For a quicker response, you can send your email to the specific support desk for your region:

Europe, Africa and the Middle East:
pvemeavss@pearson.com

Americas:
pvsupportdesk@pearson.com

Asia Pacific:
pvapvss@pearson.com
pvchinavss@pearson.com
vuevssindia@pearson.com
pvjpvss@pearson.com

Promissor Test Channels:
TCHD@pearson.com