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Basic Description and Role Objective |
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Growing the Pearson VUE (and PA&T) revenues within existing, named Clients.
Ensuring that the pre-identified and agreed Client sales targets are continually achieved.
Effective commercial and relationship management of existing Clients on an ongoing basis with the aim of growing revenue. |
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Reporting to:
- Business operations – Manchester and US
- Finance
- Edexcel
- Pearson VUE Business Development
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Main Contacts Externally:
- Client and Prospect staff
- Partner staff for new bids
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Key Responsibilities
Key Tasks
Essential Skills
Preferred Skills
Working Arrangements
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Key Responsibilities |
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Act as the PVUE representative to each Client and as the Client’s representative inside Pearson.
Deliver value to Clients by supporting the achievement of their business objectives.
Maintain and enhance the reputation of Pearson VUE (PVUE) as the leading electronic testing services provider.
Being highly responsive to Client needs.
Understand and resolve all Client concerns.
Effectively communicate with other internal resources that have an influence & impact on the achievement of the above activities. |
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Key Tasks |
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Maintain regular senior Client management contact.
Ensure that the pre-identified and agreed Client sales targets are achieved or exceeded.
Arrange and execute quarterly business reviews with existing clients.
Proactively partner, brainstorm and strategize with each Client in order to maximise the value of the services delivered by PVUE and PA&T.
Collaborate to build a team environment within PVUE enabling the full value of PA&T to be delivered in business development initiatives.
Proactively communicate with other internal resources that have an influence and impact on the achievement of the above duties and responsibilities.
Ensure timely completion of objectives, reviews, reporting and administration, as required.
Maintain organisation charts and account plans for each Client.
Support other business and market development activities as required.
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Essential Skills |
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Educated to degree level.
A strong Client-facing service delivery track record.
Able to demonstrate three years of experience in the Public Sector or Financial Services market in at least one of the following areas:
- E-learning services and applications.
- E-assessment services and applications.
- IT outsourcing/managed services.
A consultative, cross-functional approach to Client engagement.
Commercially and technically astute - experienced in costing, solution development and in revenue forecasting
PC, internet and new technology savvy.
Fully fluent in the use of Microsoft Office suite.
Personally well organised with an attention to detail.
Pragmatic and common sense approach to problem solving.
Ability to work well with others in a geographically disparate team.
Resilience and the ability to deal confidently with senior Client staff.
Excellent oral and written communications skills.
Able to work independently in a high-pressure environment. |
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Preferred skills |
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A further business qualification would be desirable e.g. MBA.
Intellectually inquisitive with an aptitude and desire to extend knowledge across other educational and learning subject areas.
Experience of the UK educational services market.
Experience of the IT services market.
An understanding of the assessment and testing business in general and the products and solution offering of Pearson VUE, Edexcel and PA&T in particular. |
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Working Arrangements |
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Normal working hours.
Some flexibility with regard to UK travel is required.
Occasional long hours when completing tender/RFP responses. |