FAQs
Who is Pearson VUE?
Pearson VUE is the electronic testing business of Pearson, servicing the Health & Medicine, Information Technology, Academic/Admissions, Driving Licence, Employment & Human Resources and Financial Services industries. Pearson VUE has operational centres in the United States, Australia, Japan, the United Kingdom, India and China. Pearson VUE provides a variety of testing-related services including a network of more than 3,700 Pearson VUE® Authorized Centres in 145 countries and over 400 company-owned and -operated testing centres called Pearson Professional Centres.How can I get directions to a Pearson VUE test centre?
When you schedule a test, you will receive a confirmation letter or email that includes directions. For information about a test centre, such as its address, telephone number or directions, use our Test Centre Locator. Simply select the testing program you are interested in testing with, and then follow the instructions displayed. You will see a list of all available Pearson VUE test centres in that area. Test Centres have the option of describing directions to their centre from different areas. You can view these by clicking on the directions link within the Test Centre Locator.How do I register for an exam at Pearson VUE?
Pearson VUE offers three different methods of registration. You can use the Pearson VUE website, call a Pearson VUE agent, or contact the test centre directly.
To register for an exam on our website, please Sign In to your Account using your Pearson VUE username and password. Please note that you will need to create a web account prior to using our website for the first time. If you do not have a username and password, and would like to get one, please Create a web account now.
Another way to register for an exam is to contact a Pearson VUE agent directly.
The final option is to call or visit the test centre directly. To locate the address and telephone number of your test centre, visit our Test Centre Locator.
*Test registration options differ for each program. Please visit the program’s landing page on our website for specific information on how to register for your test.
What days are the test centres open?
As a general rule, our test centres are open Monday through to Friday. The majority of test centres are open all day and many stay open at the weekend. For test centre availability, log into your Pearson VUE account at www.PearsonVUE.com/signin or call a Pearson VUE representative. You can find a complete list of our customer service phone numbers at www.pearsonvue.irtesting.net/home/contactus/.Can I provide off-site testing?
Yes, Pearson VUE allows you to provide on-location, off-site testing. This mobile testing gives you the ability to quickly and easily take testing on the road for special events or corporate training initiatives.What is a Psychometrician and do I need one?
Psychometricians are individuals who are expert in the theory and/or practice of designing, administering, scoring and interpreting the results of tests. They usually have post-graduate qualifications focusing on test theory, applied statistics and/or educational measurement.
All testing programs should be designed and maintained with the input and expertise of an experienced psychometrician. This does not mean that you need to retain one on staff; you should be able to hire the required expertise from consultants or a testing services company. The third-party test development companies that Pearson VUE recommends have psychometricians on staff. Pearson VUE also has several experienced psychometricians on staff who can help you with your testing issues.
What are Pearson VUE’s security policies?
Pearson VUE has stringent security polices and procedures to:
- Protect the content of your examinations
- Ensure that the candidate taking the test is the person he or she is supposed to be
- Ensure that the candidate takes the test unaided
- Maintain the security of all data concerning the candidate and the testing session
Pearson VUE takes exam security issues very seriously and uses the best available physical and data security techniques to protect the intellectual property of our clients and to ensure that each candidate takes the exam in a controlled environment, including:
- Rigid enforcement of policies and procedures at the testing centres
- 24/7 worldwide phone and online support for technical and operational issues for the candidates and test sites
- Automated processing, escalating and handling of incidents
- Proactive testing centres and testing session monitoring and analysis tools
- Continuous testing candidate experience surveying
- 'Secret shopper' visits to testing sites
In which languages does the Pearson VUE test driver deliver examinations?
The Pearson VUE test driver delivers examinations in Chinese (Simplified and Traditional), Czech, Danish, Dutch, English (UK and American), French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (European and Brazilian), Russian, Spanish (Castilian and Modern), Swedish and Welsh.Does the Pearson VUE testing system support double-byte characters?
Pearson VUE’s registration system collects and reports candidate demographic information in the Roman alphabet, plus our system has the ability to collect name and address information in the candidate’s native language, including double-byte languages. Pearson VUE’s test driver is capable of delivering examinations in double-byte languages.What currencies does the Pearson VUE testing system accept?
Pearson VUE has a very sophisticated financial and banking system, allowing candidates to register and pay for exams in dozens of currencies around the world. Most clients want their candidates to be able to pay for their exams in the candidate’s local currency, but wish to receive that money from Pearson VUE in US dollars. The Pearson VUE system supports that requirement very well.What is required to move my testing program(me) from another computer-based provider to Pearson VUE?
First and foremost, you mainly need a desire to upgrade the quality of your test delivery system! Joking aside, the steps for becoming involved with Pearson VUE are as follows:
- Contact Pearson VUE - ask to speak with Business Development. Be prepared to answer several questions about your program so that we can begin to plan your implementation
- Visit a Pearson VUE test site and talk to members of the testing team. This will provide you with a useful insight from those with first-hand experience of Pearson VUE
- Ask about Pearson VUE’s 'great technology and even better service'
- Ask us for references! Talk to our clients and read the VUE candidate surveys. We are sure that you will find that Pearson VUE provides the highest quality customer service in the industry
- Sign a contract with Pearson VUE
- Implement with Pearson VUE. Most testing programs can be implemented globally in as little as six weeks from the day you sign a contract and send us your test files
What is required to transition my paper-based testing program onto the Pearson VUE testing system?
To enhance the testing process, improve security and reduce administrative work, many credentialing organisations are moving their paper-and-pencil examination programs to computer-based test (CBT) delivery.
Pearson VUE has worked with many testing programs to implement computer-based testing. Pearson VUE’s experienced testing staff will provide your organization with a systematic transition solution that includes:
- Analysis: Analysis of the current testing process, identifying any changes and documenting new elements that may be included as a result of the CBT testing process
- Plan: Pearson VUE staff will put together an appropriate transition plan and timeline that takes into account your program's special needs
- Implementation:Test Publishing / Version Control; Site Selection; Administration; Candidate Registration/Scheduling; Reporting
- Communication / training to the candidates: Pearson VUE's experienced staff will work with you to ensure that your candidates are completely informed and receive full knowledge about your program's changes to CBT. This element is critical to any programmatic transition
- KPIs: Pearson VUE will work with you to customise a set of Key Performance Indicators (KPIs) that will report the quality of your program. Pearson VUE has made its reputation by focusing on quality. We routinely report to all our customers on several test delivery quality metrics. This reporting is a feature we are extremely proud of and one that we believe is important to you.
How do I get in touch with Pearson VUE?
- Americas: +1-952-681-3000
- Asia-Pacific Region: +612 9467 6600
- Europe, Middle East, Africa (EMEA): +44 (0)161 855 7000