Q. Is my preferred test centre open for exam delivery?
A. Test delivery is available at most Pearson VUE test centres. Find your exam programme on the test-taker homepage, then log in to your account to search for a test centre that's open near you.
Q. Can I schedule an in-person exam appointment?
A. Most Pearson VUE-owned and operated Pearson Professional Centres (PPCs) are available for exam delivery.
Some independent third-party test centres (PVTC and PVTC Selects) around the world may be operating at limited or changed capacity based on their own discretion or in response to government mandates. We continue to deliver exams to any third-party test centres with the ability to operate.
Please log in to your online candidate profile to search for a variety of dates and locations to schedule your exam.
Q. Can I travel to a different state/jurisdiction to take my test?
A. It is your responsibility to ensure there are no travel restrictions in place for the location where you want to take your test. If you travel to test in another state or country with travel restrictions in place, you may be turned away.
Q. Am I required to wear a face mask?
A. Where required by law, yes, you must bring and wear your own face mask the entire time you are at the test centre, including throughout your exam. Check the face mask requirements at your test centre by using the search field opens in new window near the bottom of this page.
- Please note: Regardless of local regulations, some programmes require masks for all testing candidates. To find out if your programme mandates mask-wearing, refer to your programme-specific landing page.
A surgical or cloth face mask, including a homemade face mask, is acceptable as long as your nose and mouth are fully covered. Please refer to the CDC (Opens in new window, WHO (Opens in new window, or your local health organization for best practices on choosing effective face masks. Face masks with exhalation valves and face shields are not acceptable. We are unable to provide face masks to candidates. Candidates without a face mask will be denied testing services. You will be asked to briefly remove the mask during the check-in process to take the required candidate photo.
Q. I would like to take my exam sooner. Is that possible?
A. Your online candidate profile is the most up-to-date place to check test availability and schedule your exam. Unless you experience a system error when searching for an appointment, the easiest and most efficient way to book your exam is through your online candidate profile.
Q. Why has my exam been moved to another location?
A. Occasionally, as local guidelines dictate, test centres may need to close or reduce appointment availability, necessitating a location change. When this happens, we will move your exam appointment to a temporary appointment-holding test centre to allow you time to reschedule your appointment to a date and location convenient to you.
You should have received an email informing you of this change, but in some circumstances this can end up in your spam folder or be blocked by your email provider.
Before your currently scheduled appointment date, please reschedule your exam, free of charge, through your online candidate profile.
Q. How will I know if my exam is cancelled?
A. You will receive an email cancellation notice and you will either receive a refund (if paid to Pearson VUE) or an extension as determined by your exam sponsor. You can also log in to your Pearson VUE account to see if you can still see your upcoming exam appointment.
If you are still able to see your upcoming exam appointment, please expect your exam to go ahead as planned, but with additional health and safety measures in place.
Q. Why was my exam canceled?
A. Occasionally, as local guidelines dictate, Pearson-owned and operated test centres may need to close or reduce appointment availability, resulting in exam cancellation.
Pearson VUE Authorised Test Centres have been directed to follow guidance from local governments and health authorities, which could also have had an impact on your exam appointment.
Q. Will I get a refund if my exam is cancelled?
A. If your exam payment was processed through Pearson VUE, you will receive a full refund, regardless of cancellation window.
Candidates whose exam payment was processed through their exam sponsor will either receive a refund or an extension as determined by exam sponsor.
Q. Can I reschedule my exam at this time?
A. Yes. You should attempt to reschedule your exam through your online Pearson VUE account. Though many of our test centres are operating at or near full capacity, exam appointment availability varies by location and may be limited. The scheduling system will only allow booking of exams on dates available for testing.
If you have additional questions regarding voucher usage or testing windows, please visit your exam programme's homepage. Please note that as we work to help candidates across the globe, customer service wait times may be longer than normal.
Q. When can I reschedule my exam?
A. You can attempt to reschedule your exam online now. You’ll only be able to register for an exam if testing is available on that date. If you do not see an appointment available for a specific date at a specific test centre, testing may not yet be available there due to local conditions. Please check back regularly for updated availability.
Q. Where can I find test delivery information specific to my country?
A. Most Pearson VUE-owned and operated Pearson Professional Centres (PPCs) are open for exam delivery. You’ll find any country-specific requirements and/or restrictions on our COVID-19 webpage.
Note: Some independent third-party test centres (PVTC and PVTC Selects) around the world may be operating at limited or changed capacity based on their own discretion or in response to government mandates. We continue to deliver exams to any third-party test centres with the ability to operate.
Q. I am scheduled to take my exam at a third-party test centre, and I'm worried it is going to be closed. What should I do?
A. At this time, some of our independent third-party test centres around the world are operating at limited or changed capacity based on their own discretion outside of government mandates in affected areas. If your exam is affected by scheduling changes at a third-party test centre, you will receive a standard cancellation notice alerting you. If you do not receive any notice from the test centre, you can assume that your exam is still moving forward as scheduled.
Q. My window to certify is expiring soon. What should I do?
A. We understand you may be on a deadline to take your exam. If you cannot find seat availability due to significant scheduling changes in response to COVID-19, please reach out to your university or exam sponsor about next steps. Please keep the exam cancellation email you received from Pearson VUE.
Q. What health and safety measures are you taking at your test centres?
A. We implemented a strict cleaning regimen at all company-owned Pearson Professional Centres. This includes providing hand sanitiser to candidates upon entering the test centre and sanitising the surface and equipment of each workstation after the end of every appointment. Any equipment used during the check-in process is also sanitised after every use.
We strongly encourage third-party test centres to implement the same processes.
Q. How can I find the latest information on test delivery during this pandemic?
A. Please visit our COVID-19 webpage regularly for updates.