Pearson VUE client application support

1. Understand levels of support for Client proctored exam delivery.
2. If your question is not answered in the FAQs document, contact First Level support.

The following is applicable for:

• Real Time Imports (RTI)
• Real Time Event Notification (RTEN)
• Single Sign On (SSO)
• Single Sign On with Open ID

1. Understand levels of support and prioritization levels for Web Services.
2. Fill out the Web Services support request form.
3. If your request is urgent, call First Level support.

1. Understand supported requests and response guidelines for Enterprise Data Management support.
2. Fill out the Enterprise Data Management support request form.

The following document is applicable for all applications found within the Navigator web portal.

1. Understand levels of support and prioritization levels for the Navigator web portal.
2. Fill out the Navigator Web Portal request form.
3. If your request is urgent, call First Level support.

Contact First Level support