COVID-19 (Coronavirus) situation:

Testing candidates: Check our COVID-19 Update Page to review the health and safety measures in place for testing and find out about any country-specific testing policies.

Appointment availability is limited due to social distancing precautions and varies by location. Please note that our customer service wait-times are also longer than usual right now. For information on rescheduling, refunds, and more, please check out our FAQs.

Customer service

We encourage you to schedule/purchase your exam online. Get started by logging in to your web account on the Pennsylvania Nurse Aide website. For any issues, contact us below or check our Frequently Asked Questions.

Phone number type When to use Phone number and available hour
Scheduling Reservations:
  • Check exam scheduling date and/or status
  • Find test sites and availability
  • Schedule, reschedule or cancel an examination
  • Ask questions about online registration
  • Obtain information regarding your score report
  • Obtain information regarding your examination
(800) 457-6752
Monday - Friday: 8:00 a.m. – 11:00 p.m.
Saturday: 8:00 a.m. – 5:00 p.m.
Sunday: 10:00 a.m. – 4:00 p.m. (Eastern Time Zone)
Registry Services:
  • Order Candidate Handbooks
  • Clarify information about the Registry
  • Change your current address or name prior to examination results being sent to the Registry
  • Obtain instructions to change your name or social security number once you are on the registry
  • Obtain information regarding reciprocity
  • Obtain information on continued enrollment on the Registry
  • Obtain a recertification test registration form
  • Obtain information regarding your Score Report
  • Request a duplicate score report

Due to the Covid-19 Situation and in effort to promptly handle your inquiry, Candidates with questions concerning the Nurse Aide Registry ONLY are directed to send an email to: panaregistry@pearson.com

Please include the state you are registered in, your full name, and detail concerning your query. Emails will be responded to Monday - Friday 8:00am - 5:00pm (Eastern Standard Time)

Last updated 2020-09-03