Where can I get a copy of my monthly statement?
Monthly test centre statements, as of May 2019 testing activity, can be accessed via iPay 2 Online Accounts. Click here for instructions on how to set-up my Online Account. For statements prior to May 2019, please contact our Finance Department.
- IPay users prior to June 2019, iPay accounts were migrated, user should have received an email from Pearson June 4th 2019 with log-in instructions.
- New users to iPay, please email firstname.lastname@example.org to obtain access.
How do I change the contact that receives the monthly statements?
Your monthly statements are sent out via email to the Billing Contact that you noted in Site Manager before your site was activated. The Billing Contact can be modified in your Site Manager application.
How is my centre paid for test delivery?
Your confidential Exhibit A agreement with Pearson VUE specifies test delivery payments. Cheques are sent out monthly to the Accounting Contact listed on your agreement. For questions concerning your payment schedule, contact your Channel Sales representative.
Who should I contact with questions regarding statements or compensation?
Can I be compensated by wire payment or ACH rather than by check?
Please contact our Finance Department. Their contact information can be found in your monthly statement.
Who do I contact to change my mailing/billing address?
If you are changing your mailing/billing address (but NOT your test centre address), email our Finance Department. Their contact information can be found in your monthly statement. Be sure to include the following:
- Site ID/Site name
- Main contact person
- Phone number for main contact
- New mailing/billing address
How do we apply for testing or voucher credits?
To apply for testing or voucher credits, please contact our Finance Department. Their contact information can be found in your monthly statement.
How can we increase our credit limit?
If you wish to increase your credit limit, please contact our Finance Department. Their contact information can be found in your monthly statement.