Customer service for test-takers

Help is on the way

Customer service for test-takers

Helpful hint: Don’t forget to check your exam programme’s homepage first! Most of the answers to your questions will be found there.

COVID-related testing information:

Visit our COVID-19 information page (Opens in new window) for the latest information regarding health and safety practices, requirements for entry, and any geographic-specific impacts.

Still need help?

We have programme-specific customer service teams on hand to provide you with the best support. Type the name or acronym of your testing organisation into the search bar to get in touch or find your testing organisation in the alphabetical list below.

We provide chat, phone, and/or email contact options based on region.

Find contact information 

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