Q. Why was my exam canceled?
A. We have been actively monitoring the spread of COVID-19 (coronavirus) and implementing measures to help protect your health and safety. At this time, we believe that the appropriate action was to close your Pearson VUE-owned test centre to do our part to slow the pandemic and keep our employees and candidates safe. Please be aware we may have to extend the closure if it is not yet safe to resume testing based on local conditions.
Pearson VUE Authorised Test Centres have been directed to follow guidance from local governments and health authorities, which could also have had an impact on your exam appointment.
Q. My exam was canceled, but my friend’s exam wasn’t. Why is that?
A. At Perason VUE-owned test centres that are still open, we are following social distancing guidelines, which suggest two meters/6 feet of space between individuals. Test centres may need to limit workstation availability to ensure that a safe distance can be maintained between candidates, which is why some exam appointments have been canceled at test centres that are still open for exam delivery at this time.
We encourage Pearson VUE Authorised Test Centres that are still open and operational to follow guidance from local governments and health authorities, including social distancing guidelines, at their test centres.
Q. Will I get a refund if my exam is canceled?
A. If your exam payment was processed through Pearson VUE, you will receive a full refund, regardless of cancellation window.
Candidates whose exam payment was processed through their exam sponsor will either receive a refund or an extension as determined by exam sponsor.
Q. When can I reschedule my exam?
A. You can attempt to reschedule your exam online now. You’ll only be able to register for an exam if testing is available on that date. If you do not see an appointment available for a specific date at a specific test centre, testing may not yet be available there due to local conditions. Please check back regularly for updated availability.
Q. When will test centres reopen?
A. The novel coronavirus pandemic continues to evolve globally, and we are closely monitoring the impact on test delivery. Our first priority is the health and safety of our testing candidates and employees around the world. As soon as it is safe for testing to resume at your test centre, you will be able to schedule your exam online through your through your exam program's homepage.
Q. Where can I find test delivery information specific to my country?
A. You’ll find the most up-to-date information about test delivery by choosing your country from the menu on our COVID-19 webpage.
Q. I am scheduled to take my exam at a third-party test centre, and I'm worried it is going to be closed. What should I do?
A. At this time, some of our independent third-party test centres around the world are operating at limited or changed capacity based on their own discretion outside of government mandates in affected areas. If your exam is affected by scheduling changes at a third-party test centre, you will receive a standard cancellation notice alerting you. If you do not receive any notice from the test centre, you can assume that your exam is still moving forward as scheduled.
Q. Why was my cancellation notice so delayed?
A. As the situation surrounding COVID-19 continues to change rapidly, we are doing our best to make timely decisions to protect the health and safety of you and our employees. This is an unprecedented event impacting the daily operations of all industries, and we are working diligently to communicate with you as soon as the information is available for us to do so. Thank you for your patience and understanding as we work to do the best we can in these circumstances.
Q. My window to certify is expiring soon. What should I do?
A. We understand you may be on a deadline to take your exam. If you cannot find seat availability due to significant scheduling changes in response to COVID-19, please reach out to your university or exam sponsor about next steps. Please keep the exam cancellation email you received from Pearson VUE.
Q. What health and safety measures are you taking at your test centres?
A. We implemented a strict cleaning regimen at all company-owned Pearson Professional Centres. This includes providing hand sanitizer to candidates upon entering the test centre and sanitising the surface and equipment of each workstation after the end of every appointment. Any equipment used during the check-in process is also sanitized after every use.
We are also implementing social distancing guidelines, which suggest two meters/6 feet of space between individuals. Test centres may need to limit workstation availability to ensure that a safe distance can be maintained between candidates.
We strongly encourage third-party test centres to implement the same processes.
Q. How can I find the latest information on test delivery during this pandemic?
A. Please visit our COVID-19 webpage regularly for updates.