COVID-19 (Coronavirus) situation:

Testing candidates: Check our COVID-19 Update Page (Opens in new window) to review the health and safety measures in place for testing and find out about any country-specific testing policies.

Appointment availability is limited due to social distancing precautions and varies by location. Please note that our customer service wait-times are also longer than usual right now. For information on rescheduling, refunds, and more, please check out our FAQs.


This website is scheduled to undergo routine maintenance on Saturday, 18 September 5:00 p.m. CDT - Sunday, 19 September 3:00 a.m. CDT. During this time, you may not be able to schedule, reschedule or cancel test appointments. We apologize for this inconvenience and thank you for your patience.

Customer service

Click on your region below for telephone numbers and office hours.

Please be aware if you contact Customer Services less than 48 hours before your test appointment you will be unable to cancel or reschedule your test appointment as highlighted in the reschedule/cancel policy.

If you are sitting a case study exam you will be unable to cancel or reschedule your test appointment once the exam entry has closed. View a timetable of these dates.

We encourage you to schedule/purchase your exam online. Get started by logging in to your web account on the Chartered Institute of Management Accountants (CIMA) website. If you have any trouble, contact us or see our frequently asked questions.

Contact us:

Last updated 2021-09-14